What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Michael M.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Sep 2020
EASY TO USE AND TRAIN STAFF FOR USE
Likeliness to Recommend
What differentiates Zoom from other similar products?
They have been there for our company during the pandemic and they are being very proactive
What is your favorite aspect of this product?
Knowing that our people working from home are able to stay in touch
What do you dislike most about this product?
There are no dislikes
What recommendations would you give to someone considering this product?
Great tool to have
Pros
- Saves Time
- Client's Interest First
- Friendly Negotiation
- Helps Innovate
Loren B.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2020
Easy to integrate with current needs.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Easy to integrate and use within organization.
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
At this point, we have nothing we dislike about Zoom.
What recommendations would you give to someone considering this product?
Use the free version first in order to help with confirming a good fit for your business needs.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
Carol B.
- Role: Industry Specific Role
- Industry: Government
- Involvement: End User of Application
Submitted Sep 2020
Fits our needs as a team, but not as a department
Likeliness to Recommend
What differentiates Zoom from other similar products?
Easy to use features.
What is your favorite aspect of this product?
Accessibility and easy to use screen sharing.
What do you dislike most about this product?
Lag time. Screens freeze, echo, and cause delay in speech.
What recommendations would you give to someone considering this product?
None really, it's either this or MS Teams. We're going with Teams.
Pros
- Efficient Service
- Respectful
- Saves Time
- Client Friendly Policies