What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Blessed T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2020
Ideal video conference tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom excels in the ease of use,better functionality,high quality sound and video ,user -friendly interface and ease of collaboration.It is cost effective and provides an easy way of joining meetings.
What is your favorite aspect of this product?
Zoom allows users to join meeting fast from anywhere at anytime using any device.Zoom has a user-friendly interface and a more preference for a group -setting.Zoom rooms are wireless therefore starting a meeting is easier using voice commands or via calendar system.
What do you dislike most about this product?
I have had an incredible experience using Zoom.So far i have not found anything that i dislike about it.
What recommendations would you give to someone considering this product?
Zoom is an ideal tool to use for video conference as users adopt more to the use of the software due to its flexibility.It also excels in its features and pricing.
Pros
- Unique Features
- Effective Service
- Helps Innovate
- Continually Improving Product
Brandy S.
- Role: Human Resources
- Industry: Banking
- Involvement: End User of Application
Submitted Sep 2020
Team Collaboration and video calls solution
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom offers a long duration of making free video call before disconnecting, where it's free to make as many calls as poss in turns.
What is your favorite aspect of this product?
With Zoom, I have been able to communicate flawlessly with colleagues via one-on-one video call. Team collaboration across the organization and the branches has been at breeze with Zoom
What do you dislike most about this product?
Zoom cannot function without proper internet access, this ain't vendor flaw though.
What recommendations would you give to someone considering this product?
Deploy the mobile application since they will always get instant alerts over the internet.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kelly M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2020
Zoom is Excellent solution for web conferencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
There is no other web conferencing tool that offers free video conferencing capability unlike Zoom.
What is your favorite aspect of this product?
It allows me to make free video calls for 40 minutes continuously before disconnecting. File transfer in the cloud is another thing that I give thumbs up.
What do you dislike most about this product?
To b we honest, the issues that I used to complain about were all rectified after contacting the vendor support team.
What recommendations would you give to someone considering this product?
To make short video calls so as they can maintain convenience while communicating.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
