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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Nikki M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

Awesome features, easy use

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

The features such as breakout rooms, waiting room...

What is your favorite aspect of this product?

It can accommodate a classroom full of students, plus more...so meetings are more convenient.

What do you dislike most about this product?

Sometime the share button is difficult to use.

What recommendations would you give to someone considering this product?

Use a password to protect your meeting.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shannon F.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

The Way of the Future

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

I have only ever used Zoom so I don't have anything to compare it to.

What is your favorite aspect of this product?

The ability to see everyone, real time, no lag in video or audio quality, ability to share a screen

What do you dislike most about this product?

When I hare my screen I often can't see the people or myself. On a few occasions I have been able to. I can't figure out how to see people while I am sharing my screen. It is quite annoying.

What recommendations would you give to someone considering this product?

This is a great way to gather a bunch of people together and share. I haven't used, but have heard of the breakout rooms and they sound very effective and seamless in toggling between the rooms and the group as a whole.

Pros

  • Respectful
  • Security Protects
  • Helps Innovate
  • Reliable

Suvankar B.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

this features is very easy to use.i used it.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

this product is unique i used my office this products.it is very easy and comfortable products.

What is your favorite aspect of this product?

this product is very useful i like it

What do you dislike most about this product?

no i do not dislike this products.

What recommendations would you give to someone considering this product?

i consider this products every time.many time i used this products and i used it perfectly.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Fair

Cons

  • Less Caring
  • Commodity Features
  • Vendor's Interest First

Most Popular Zoom Comparisons

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