Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Lori W.

  • Role: C-Level
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Could use more customizable features

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom has a great feature that's useful for my business -- the ability to record meetings. I interview people for various projects, and having that is essential to me.

What is your favorite aspect of this product?

I like the ease of use and the ability to define security measures.

What do you dislike most about this product?

I don't like that I can't customize my dashboard or my view to any great extent. It's pretty limited in what views you can have.

What recommendations would you give to someone considering this product?

Look at whether a free program might give you the same features and more customization than Zoom can.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Cons

  • Charges for Enhancements
  • Commodity Features
  • Leverages Incumbent Status
  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2020

Most convenient tool with video conferencing.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Eulice U.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Great Product, but waiting to see improvements

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

What's great about zoom is that the user portal is local to the machine using it. there isn't a website portal you must first access to begin a meeting. The user interface is more intuitive and easier to learn for technology challenged coworkers.

What is your favorite aspect of this product?

How easy it is to teach coworkers, who are not technology proficient, to use.

What do you dislike most about this product?

It may be due to the amount of new users and lack of infrastructure, but conferences tend to drop out. Sometimes video and or audio quality is poor, despite new and high quality hardware, and a stable high speed internet connection. When several users are in conference there is an issue with screen sharing locking up.

What recommendations would you give to someone considering this product?

Ensure that you have current and good to best quality video and audio hardware. Ensure that you have a stable and high speed internet connection. teach each individual user, one on one, how to use the software.

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity

Cons

  • Less Reliable
  • Less Performance Enhancing
  • Less Efficient Service

Most Popular Zoom Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019