What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Carissa S.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2020
Zoom is secure and has many unique functions
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom allows for a mass mute option, limiting the unmutes. It also has breakout room functions that are great.
What is your favorite aspect of this product?
Screen sharing and mass muting.
What do you dislike most about this product?
Sometimes my videos that I am sharing with students really lag due to the useage on the computer.
What recommendations would you give to someone considering this product?
Make sure to share your computer sound if you want participants to hear anything. Use the breakout rooms for more personalized conversation. Don't forget to name yourself!
Pros
- Reliable
- Enables Productivity
- Unique Features
- Security Protects
Jeff G.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2020
So easy for users to implement.
Likeliness to Recommend
What differentiates Zoom from other similar products?
The ease of implementing and restarting a failed meeting.
What is your favorite aspect of this product?
The chat function. I can easily chat privately or with a whole group.
What do you dislike most about this product?
Backgrounds.
What recommendations would you give to someone considering this product?
It's very easy to implement. The interface is intuitive for users.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Inspires Innovation
Renard P.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2020
This is one of the best video conferencing tools.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom was easy to implement and use and it was up and running within minutes.
What is your favorite aspect of this product?
Ease of use and very little training required to use it online.
What do you dislike most about this product?
Nothing we disliked about Zoom at all.
What recommendations would you give to someone considering this product?
Give this Zoom product a try and you will be pleased for sure.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing