What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
- Role: Finance
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Aug 2020
Easy to use and a good value for the price.
Likeliness to Recommend
Pros
- Performance Enhancing
- Helps Innovate
- Enables Productivity
- Unique Features
- Role: C-Level
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Aug 2020
Lots of features & easy to use but a bit pricey.
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Continually Improving Product
Cons
- Charges for Enhancements
- Vendor's Interest First
- Less Generous
Jackie E.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2020
It's great! A little expensive but worth the price
Likeliness to Recommend
What differentiates Zoom from other similar products?
Like how you can share screen and have students annotate and use whiteboard to interact.
What is your favorite aspect of this product?
Share screen.
What do you dislike most about this product?
That it costs a lot and sometimes you have to have more hosts to start different classes.
What recommendations would you give to someone considering this product?
Take time to learn all the features. It does so much more than you think and really makes being on Zoom for classes/meetings effective.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing