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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

John F.

  • Role: Operations
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

Stable and perfect in executing online events

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

There is even a mobile version of the platform that simplifies its usage and ensures that everyone is able to use it efficiently anywhere at any time.

What is your favorite aspect of this product?

Its an excellent platform and it helps us hold and execute virtual events easily thus helping us engage and work with ease all times. It supports quality and audible video calls and this ensures that all participants are able to follow up and consult reliably.

What do you dislike most about this product?

The platform sometimes its affected by poor internet connections in its working thereby affecting how we hold virtual events

What recommendations would you give to someone considering this product?

Its a great platform and will help you bring down the costs of operations where instead of holding all events physically, you are able to execute some of them online and simplify the way you work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2020

Great product! Limitless ways to use it!

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Michael M.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

EASY TO USE AND TRAIN STAFF FOR USE

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

They have been there for our company during the pandemic and they are being very proactive

What is your favorite aspect of this product?

Knowing that our people working from home are able to stay in touch

What do you dislike most about this product?

There are no dislikes

What recommendations would you give to someone considering this product?

Great tool to have

Pros

  • Saves Time
  • Client's Interest First
  • Friendly Negotiation
  • Helps Innovate

Most Popular Zoom Comparisons

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