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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Loren B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

Easy to integrate with current needs.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Easy to integrate and use within organization.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

At this point, we have nothing we dislike about Zoom.

What recommendations would you give to someone considering this product?

Use the free version first in order to help with confirming a good fit for your business needs.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Carol B.

  • Role: Industry Specific Role
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Fits our needs as a team, but not as a department

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Easy to use features.

What is your favorite aspect of this product?

Accessibility and easy to use screen sharing.

What do you dislike most about this product?

Lag time. Screens freeze, echo, and cause delay in speech.

What recommendations would you give to someone considering this product?

None really, it's either this or MS Teams. We're going with Teams.

Pros

  • Efficient Service
  • Respectful
  • Saves Time
  • Client Friendly Policies
  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2020

Mostly solid, widely used, some tech issues.

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Cons

  • Security Frustrates

Most Popular Zoom Comparisons

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