What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Bill S.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Aug 2020
This software consistently delivers value!
Likeliness to Recommend
What differentiates Zoom from other similar products?
It’s widespread adoption makes it easy to utilize the various functionalities
What is your favorite aspect of this product?
Reliability
What do you dislike most about this product?
Hackers and need for passcode to prevent it
What recommendations would you give to someone considering this product?
Excellent product and enhances work efficiency.
Pros
- Continually Improving Product
- Enables Productivity
- Effective Service
- Saves Time
Donald T.
- Role: Information Technology
- Industry: Biotechnology
- Involvement: IT Leader or Manager
Submitted Aug 2020
Very easy to use product, and easy to manage
Likeliness to Recommend
What differentiates Zoom from other similar products?
Central, simplified IT Management, product integration, very small footprint
What is your favorite aspect of this product?
linking multiple meetings into one central meeting
What do you dislike most about this product?
would like direct active directory integration for use with IT support and licenses
What recommendations would you give to someone considering this product?
Zoom is a very simple, secure, and ready to use product right out of the box
Pros
- Helps Innovate
- Reliable
- Effective Service
- Caring
Cons
- Commodity Features
- Charges for Enhancements
Hugo Arturo D.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Aug 2020
Great product easy to deal with and very good cost
Likeliness to Recommend
What differentiates Zoom from other similar products?
cost functionality features
What is your favorite aspect of this product?
easy to create sesion conectivity stability of the product
What do you dislike most about this product?
nothing.. i love it
What recommendations would you give to someone considering this product?
implement as soon as possible to get the benefits of the software
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Vendor's Interest First