What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Allyson C.
- Role: Operations
- Industry: Entertainment
- Involvement: Initial Implementation
Submitted Aug 2020
This has kept my people together and productive
Likeliness to Recommend
What differentiates Zoom from other similar products?
The ease for the team to use together
What is your favorite aspect of this product?
The look of the background, very professional
What do you dislike most about this product?
Volume issues when live
What recommendations would you give to someone considering this product?
Always shop around but this is the best one
Pros
- Continually Improving Product
- Altruistic
- Acts with Integrity
- Transparent
Cons
- Inhibits Innovation
- Less Performance Enhancing
- Vendor's Interest First
Denny D.
- Role: Operations
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Aug 2020
Great product!!
Likeliness to Recommend
What differentiates Zoom from other similar products?
The quality of calls and the ease of use.
What is your favorite aspect of this product?
Have fun on calls and changing the background images.
What do you dislike most about this product?
Multiple people are having trouble with connecting Zoom Outlook
What recommendations would you give to someone considering this product?
It is worth the money and you should stop looking.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Caring
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2020
Works as expected, constantly improving
Likeliness to Recommend
Pros
- Enables Productivity
- Continually Improving Product
- Reliable
- Effective Service
