What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Adia S.
- Role: Consultant
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Sep 2020
Pricy but user friendly.
Likeliness to Recommend
What differentiates Zoom from other similar products?
It has been around longer. And I believe that other products try to mimic what zoom does.
What is your favorite aspect of this product?
It was easy to use. There are easy tutorials that anyone can use at home and at work.
What do you dislike most about this product?
IT Cost money just to use extra features
What recommendations would you give to someone considering this product?
I wouldn’t recommend changing or adding anything.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Finance
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Sep 2020
Brilliant with scheduling video calls.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ale M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2020
Quality in videoconferencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
Among some of its differences towards other software are: Make video calls of up to 100 participants in its free mode, although without paying any cost they are limited to only 40 minutes. Allows screen sharing and joining from a phone line in voice version, desktop and application sharing, or call recording.
What is your favorite aspect of this product?
The increase in its use has been higher during the months of confinement, that is, I have clung a lot to zoom because it is a high-definition application with which you can find a free version and a paid version that allows up to 1000 participants and No time limit, unlike the free one that allows videoconferences of maximum 40 minutes. From its free version it has great tools, such as HD videoconferencing, speaker view, gallery view or screen, it even has desktop and application sharing.
What do you dislike most about this product?
It is good software
What recommendations would you give to someone considering this product?
GoToMeeting has a monthly price of $ 12. If we want to test it beforehand, we can access its platform and test it for free for 14 days. For videoconferences, it allows up to 150 people if we have a Professional plan, and can reach up to 250 if we have a Business plan, being compatible with high resolution videos. In conclusion: Gotomeeting in all its versions will allow us to personalize the meetings. Its synchronization with Google Calendar is great and being able to configure a reminder so that we do not forget it is very advantageous for days of hard work.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
