What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2020
Easy but not the best
Likeliness to Recommend
Pros
- Caring
- Saves Time
- Helps Innovate
- Continually Improving Product
Cons
- Security Frustrates
- Less Productive
- Less Respectful
- Role: C-Level
- Industry: Other
- Involvement: Initial Implementation
Submitted Aug 2020
Zoom is the best video conferencing software
Likeliness to Recommend
Pros
- Saves Time
- Acts with Integrity
- Reliable
- Performance Enhancing
Melanie H.
- Role: Industry Specific Role
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Aug 2020
Easy to use for education professionals
Likeliness to Recommend
What differentiates Zoom from other similar products?
Customization, number of participants in one call, various features
What is your favorite aspect of this product?
Ability to hold large meetings virtually
What do you dislike most about this product?
It updates too often, so everything is different every time I use it
What recommendations would you give to someone considering this product?
Make sure you look into all the features before using it
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features