What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
John F.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2020
One of many other
Likeliness to Recommend
What differentiates Zoom from other similar products?
Not at all
What is your favorite aspect of this product?
Nothing at all.Love Teams
What do you dislike most about this product?
Like Teams better
What recommendations would you give to someone considering this product?
Use MS Teams
Pros
- Effective Service
- Efficient Service
- Respectful
- Caring
Camilo D.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Sep 2020
Zoom revolutionized how Meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
I use zoom 2 or 3 times a week now I use more than before. revolutionized the way of doing online meetings, with zoom we have a lot to gain , but connected people at the same time, love to make presentations through zoom and escorts with family and friends, and in the most important work meetings, the zoom meets very well the need. very light and currently very safe, I like the zoom, and the free version is excellent, the paid version has an excellent cost, it is a complete software for all audiences, we can close the microphones and authorize who will talk, we can make video calls, we have the chat chat and we can also record the meetings, among many functions, only enter the room with the permission of the moderator of the room. the support is very excellent, it responds very fast!
What is your favorite aspect of this product?
With the zoom solved a number of problems mainly in the work meetings I do not need to go to the customer or supplier, we can do it by extending the presentation of a product service until making budgets, allowed me to continue with meetings, schedules etc., with meetings and conversations and better with zooming, reduced the costs of my car , this was the most impactful for me. I do integrations with zoom and youtube when needed, the very full zoom is very robust, lightweight and secure.
What do you dislike most about this product?
right when i started using the zoom the issue of lack of security worried me at first, there was a lot of news about the security of the zoom and i was very worried. and I was very happy when it was improved, well the zoom has a lot of tools, but at first you couldn’t get everything fast just after using it 2 or 3 times you’re already very good to use it
What recommendations would you give to someone considering this product?
Zoom offers several useful and pleasant resources for those who use the software. We can make connection integrations in live lives on YouTube and Facebook for business presentations, products or services and send invitations to potential customers, excellent for medium or large companies that want to use the zoom software, news programs like TV newspapers use the zoom because it is indispensable at the present moment, and they benefit from its offered resources, the videoconference is one of my favorites. for product presentation services to our customers remotely. and currently videoconferencing tools are indispensable to the internet this every day but powerful for all markets !!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lori W.
- Role: C-Level
- Industry: Insurance
- Involvement: End User of Application
Submitted Sep 2020
Could use more customizable features
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has a great feature that's useful for my business -- the ability to record meetings. I interview people for various projects, and having that is essential to me.
What is your favorite aspect of this product?
I like the ease of use and the ability to define security measures.
What do you dislike most about this product?
I don't like that I can't customize my dashboard or my view to any great extent. It's pretty limited in what views you can have.
What recommendations would you give to someone considering this product?
Look at whether a free program might give you the same features and more customization than Zoom can.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Cons
- Charges for Enhancements
- Commodity Features
- Leverages Incumbent Status
