What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Doug M.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2020
Zoom is a great product that is easy to use
Likeliness to Recommend
What differentiates Zoom from other similar products?
Widely used so it will appear familiar to most people most of the time.
What is your favorite aspect of this product?
I think the user displays and screen sharing are intuitive.
What do you dislike most about this product?
I like most everything - it is the individual camera that bothers me, and I'l like to see an innovation with more of a meeting room display.
What recommendations would you give to someone considering this product?
it gets the job done.
Pros
- Effective Service
- Saves Time
- Helps Innovate
- Continually Improving Product
Danielle M.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2020
Popular, but needs some work...
Likeliness to Recommend
What differentiates Zoom from other similar products?
Maybe more features, but as far as typical "video conferencing", not a whole lot.
What is your favorite aspect of this product?
The whiteboard and quick/easy ways to see my coworkers.
What do you dislike most about this product?
It can be frustrating and confusing - the UX is not completely clear and seamless.
What recommendations would you give to someone considering this product?
See if you really need all the advanced features. And bandwidth/freezing issues are a problem.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Less Reliable
Lisa S.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2020
Excellent Software! High quality in all aspects!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is always reliable it saves me time and it helps so much in connecting me to all aspects that's needed for my business.I think the customer service is outstanding and very helpful.
What is your favorite aspect of this product?
The overall high quality of the video
What do you dislike most about this product?
I love the product
What recommendations would you give to someone considering this product?
I highly recommend trying the product! It will be very helpful,useful to anyone who needs to connect with many different types of outlets and with multiple people at one time.The quality is so wonderful it has clear high resolution content that provides less interruptions so you can get everything accomplished in a shorter period of time that saves you money.You can personalize it the way you want staying in control in every way possible and the sound quality is amazing it's also,very clear you can be sure to hear clearly every detail.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
