What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Winni H.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2020
Connecting people during covid-19
Likeliness to Recommend
What differentiates Zoom from other similar products?
I like the wide number of integrations it offers, as well as being able to join from my pc, tablet or mobile. I love that unique telepresence feeling that only Zoom can give me.
What is your favorite aspect of this product?
I like to be face to face and feel close to each person through a screen. I like to be live and share any information or content. Zoom solves and helps maintain a balanced day. I like its audio and video, they are always HD without any noise or failure in any
What do you dislike most about this product?
In these times of global pandemic I don't like that the free version only lasts 45 minutes, the truth is that I am far from my family and zoom is the tool that allows me to have them more closely.
What recommendations would you give to someone considering this product?
In times of pandemic, use Zoom for work purposes, it is the best alternative to stay active without all this affecting us. For personal use, it is the best tool to connect with family and friends, I love when I am in meetings with them celebrating birthdays among others.
Pros
- Unique Features
- Fair
- Helps Innovate
- Reliable
Tracy M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2020
Zoom is the solution to social distancing.
Likeliness to Recommend
What differentiates Zoom from other similar products?
I love Zoom because it has a clean user interface, it is not complicated, it does not generate delays when connecting, and the image and audio quality far exceeds many active competitors in the market, it is the best solution to prevent covid-19.
What is your favorite aspect of this product?
The best thing about Zoom is the ease of use, because I didn't have to be an expert to use it for the first time, because the options are clear and precise, the learning curve is very short and the quality of audio and video goes hand in hand with the internet connection you have. Previously we used Zoom almost every day, but now with the pandemic we use it every day, because that way we have more social distancing and avoid infections. We connect with many colleagues and clients and we do not have to be precisely in the company's offices.
What do you dislike most about this product?
I do not like that the free version is limited to 40 minutes, it should be longer, to be able to appreciate more details that this platform has if the person is new to its use.
What recommendations would you give to someone considering this product?
In the face of covid-19, using Zoom has become a necessary fashion, since it is the best way to be close to people in a virtual way and avoid contagion, in addition the connection is stable, sometimes it disconnects, but it is due to Internet connection, you can also communicate with many people at the same time and connect from your computer, phone or tablet, the truth Zoom has become the preferred platform for meetings and video conferencing and the pandemic has driven it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Adrienne T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2020
I Love Zoom
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom seems to be the one all of my vendors are using
What is your favorite aspect of this product?
Ease of use when having virtual meetings
What do you dislike most about this product?
I have no complaints about the product
What recommendations would you give to someone considering this product?
Funcctionality , ease of use but I am not certain of the cost. That is not my area
Pros
- Effective Service
- Helps Innovate
- Continually Improving Product
- Reliable
