What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Rachel C.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jul 2024
Versatile Tool for Large Group Meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
Most of its peers struggle to match the stability and high-quality video calls it offers for large group meetings.
What is your favorite aspect of this product?
Being able to organise small-group discussions while in large-group meetings.
What do you dislike most about this product?
It's all good with Zoom
What recommendations would you give to someone considering this product?
Always test your audio/video settings prior to attending an important Meeting to avoid inconveniences during the meeting
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
SNEHA D.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2024
"Robust and Reliable, but Room for Improvement"
Likeliness to Recommend
What differentiates Zoom from other similar products?
User-Friendly Interface High-Quality Video and Audio
What is your favorite aspect of this product?
My favorite aspect of Zoom is its user-friendly interface. The simplicity and intuitiveness of Zoom make it easy for anyone to start or join meetings, manage participants, and use advanced features like screen sharing, breakout rooms, and virtual backgrounds. This ease of use significantly enhances the overall user experience, making remote communication and collaboration seamless and efficient.
What do you dislike most about this product?
What I dislike most about Zoom is its occasional performance issues during peak usage times. During high-demand periods, such as the start of large meetings or global events, there can be delays, connectivity issues, and sometimes even drops in call quality. These issues can disrupt important meetings and affect the overall reliability of the platform.
What recommendations would you give to someone considering this product?
Evaluate Your Needs: Determine if Zoom's features align with your specific requirements, such as large meeting capacities, breakout rooms, or webinar hosting capabilities.
Pros
- Efficient Service
- Continually Improving Product
- Reliable
- Performance Enhancing
Nali j.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Jun 2024
Interviews
Likeliness to Recommend
What is your favorite aspect of this product?
Easy to use it for video interviews because it produces quality videos. Easy to connect to the meeting using link without account
What do you dislike most about this product?
It's quickly
What recommendations would you give to someone considering this product?
Zoom is best video conference.
Pros
- Performance Enhancing
- Efficient Service
- Effective Service
- Saves Time
