What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Denny D.
- Role: Operations
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Aug 2020
Great product!!
Likeliness to Recommend
What differentiates Zoom from other similar products?
The quality of calls and the ease of use.
What is your favorite aspect of this product?
Have fun on calls and changing the background images.
What do you dislike most about this product?
Multiple people are having trouble with connecting Zoom Outlook
What recommendations would you give to someone considering this product?
It is worth the money and you should stop looking.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Caring
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2020
Works as expected, constantly improving
Likeliness to Recommend
Pros
- Enables Productivity
- Continually Improving Product
- Reliable
- Effective Service
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2020
Easy but not the best
Likeliness to Recommend
Pros
- Caring
- Saves Time
- Helps Innovate
- Continually Improving Product
Cons
- Security Frustrates
- Less Productive
- Less Respectful
