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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Carmen R.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

Immediate connection around you with Zoom

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

The main feature that Zoho Social was selected for social media management is for the features they offered at a lower cost.

What is your favorite aspect of this product?

This tool allows you to keep any social media in the same place without having to manage them individually. Zoho Social offers great features in a single platform so you can do everything you need with social channel management at a lower cost than the competition. The best thing about this platform is that I can make the same post on all social channels without having to do it one by one manually. There are endless features that allow a deep analysis of how the information shared on the company's social networks is developing.

What do you dislike most about this product?

Many of the currently existing social networks still need to be integrated, I do not deny that those that are most important in the market today are included, however it would also be a good option to continue expanding. Sometimes it is confusing to be able to navigate between the different channels, it is a bit frustrating but as time goes by you will get used to it, although that aspect should improve.

What recommendations would you give to someone considering this product?

This platform can easily help with campaigns on social networks and thus be able to attract potential clients. In addition, it is very simple to be able to have control of all the social networks of the company including the traffic of people of each social channel, thus being able to search for patterns of what people might like the most.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Jul 2020

Good quality video and multiple user capabilities.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Enables Productivity
  • Security Protects
  • Reliable

Alice A.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

Zoom is by far the best meeting platform!

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is probably one of the best meeting platforms available currently. It has the highest functionality when it comes to video and audio conferencing and it has a large variety of capabilities concerning how you can interact with your meeting guests. It definitely stands out from the rest.

What is your favorite aspect of this product?

One of my favorite aspects of this product is kind of silly but I really enjoy the fact that you can change your background screens any image you have saved on your computer which can add a fun aspect when you have daily internal meetings.

What do you dislike most about this product?

I honestly don’t really dislike anything about zoom. I heard that there was some security breaches at a certain point not to long ago but I know that zoom recently updated their platform to have higher security specs.

What recommendations would you give to someone considering this product?

Well there are free and different versions of video conferencing platforms available, zoom just is the best of the best. Nothing else will compare, and if you’re not ready to move to a business platform with them, they do have some minimal free capabilities as well.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Zoom Comparisons

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