What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Adrienne T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2020
I Love Zoom
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom seems to be the one all of my vendors are using
What is your favorite aspect of this product?
Ease of use when having virtual meetings
What do you dislike most about this product?
I have no complaints about the product
What recommendations would you give to someone considering this product?
Funcctionality , ease of use but I am not certain of the cost. That is not my area
Pros
- Effective Service
- Helps Innovate
- Continually Improving Product
- Reliable
Amy M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2020
Makes Demo / Sales Call Much Easier
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is a much better user experience both for the prospect and the sales person. Its just much easier to connect and to share screen, etc. Also, the Outlook calendar integration is a huge plus!
What is your favorite aspect of this product?
I like having a personal zoom room, so I don't have to create meetings ahead of time.
What do you dislike most about this product?
Would like to have an easier way to assign permanent co-hosts to every users account.
What recommendations would you give to someone considering this product?
I am very happy with Zoom, since we made the switch from GoToMeeting/GoToWebinar. The control panel is much cleaner, the Outlook and Calendly integrations and the basic quality of the screensharing make it a winner for us.
Pros
- Helps Innovate
- Over Delivered
- Transparent
- Includes Product Enhancements
Cons
- Less Performance Enhancing
- Commodity Features
- Leverages Incumbent Status
Edwin L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2020
An essential software for video conferencing.
Likeliness to Recommend
What differentiates Zoom from other similar products?
A notable difference with respect to Zoom is the essence of the service that is designed in relation to its customers, since the services offered on the platform offer a high capacity to serve a number of users in an efficient way, as well as at the time Managing all communication processes from video, sound and messages in a friendly way allows participants, especially new ones who are entering the conference, to participate without any inconvenience.
What is your favorite aspect of this product?
I really like the interface, its security and simplified access, it offers a user community and a documentation that makes the process very simple in terms of usability and capacity, the plans it offers are good, as well as its free version for those who want to take advantage the potentiality of the basic functions without any inconvenience, however at the company level paid functions are ideal for social collaboration and more in these times that remote work has become an essential part in companies specifically those of technology to be able to adequately cover all its production and improvement of services to its customers.
What do you dislike most about this product?
So far I have not found any inconvenience in relation to the use of the services of this software, rather it has given my team a good experience.
What recommendations would you give to someone considering this product?
Very good product and that has a good reputation in the markets, being the most used today both companies and individual users, because Zoom has the ability to gather a large public and share information with the highest possible quality, being used in different teams of your preference is the mobile, laptop or desktop PC without losing its original capabilities.
Pros
- Helps Innovate
- Continually Improving Product
- Effective Service
- Saves Time
