What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2020
Zoom is a great Meeting Tool
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alonso C.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2020
Unique experience, software with rich functionalit
Likeliness to Recommend
What differentiates Zoom from other similar products?
Unlike other tools, Zoom has good connection / quality and integrates easily with Google Calendar. Easy and intuitive user experience. Easily able to share screens, chat within the meeting / add comments, etc.
What is your favorite aspect of this product?
Zoom is one of my favorite software when I work. It is very intuitive and easy to use. Very often I find myself using this tool to communicate internally. Whether it is to share information, ideas, content or team meetings or if it is used to communicate efficiently with a partner or prospect.
What do you dislike most about this product?
There is no negative objection regarding its characteristics.
What recommendations would you give to someone considering this product?
I recommend Zoom because it is a fast, easy, affordable, and very direct way of doing business and provides the ability to get better and higher results as quickly as possible.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emma Sophia R.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2020
functionality in every aspect
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has benefited me in various business meetings, with various functionalities for internal and external use such as chat, video webinars and conference rooms, thus adapting to my needs in real time. Recording functions are kept up to date.
What is your favorite aspect of this product?
- The ease of use is truly unmatched. - Having a web and desktop application, and a mobile version allows the greatest accessibility for anyone. - Allows you to schedule meetings in advance and send the invitation by email. - I can share images, documents, screen, files and links without problems. -The image and audio quality is very good, even much better than other platforms.
What do you dislike most about this product?
There is only one feature that I do not like is the session in the free version, I know it is free and there should be a difference between the free version and the paid version, but maybe they could increase the time of each free session to 1 hour and 45 minutes. .
What recommendations would you give to someone considering this product?
During this Covid-19 pandemic, it's easy to stay connected and have meetings. Zoom will provide the functionalities you need to organize a meeting that is easy to join for users from different locations.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Security Protects
