What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Dioneiber M.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Apr 2020
The best conference software
Likeliness to Recommend
What differentiates Zoom from other similar products?
As I just mentioned, one of the differences is that zoom does not have the security system of the fingerprint sensor like other programs, also a notable difference of Zoom is that it has great optimization, a good autonomy of video quality together, giving me a comfortable experience unlike other software.
What is your favorite aspect of this product?
Zoom has been for me throughout this time the best tool for conferences, I really like its interface, as well as its excellent optimization since, despite the fact that sometimes it has a bad internet connection, it gives me excellent audio quality and video as it also allows me to share the screen very easily, I can also share links, images, files among other things, Zoom has given me an excellent experience, especially in this quarantine, which is when I use this tool the most.
What do you dislike most about this product?
Honestly, zoom has not witnessed problems using this tool, thanks to the fact that it has constant updates and is always properly maintained, therefore I have no complaints or negative comments about it.
What recommendations would you give to someone considering this product?
If you want to use a complete tool, to share your presentations in good audiovisual quality, Zoom is the tool you are looking for, since in addition to having good characteristics it is very easy and intuitive the first time you manage it, I can also easily invite your meetings to Your colleagues and not only that, also Zoom is cross-platform, since it is available on computer, website and mobile devices, prove to Zoom that you will not regret it.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
Christopher C.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2020
Zoom just works well.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Simplicity
What is your favorite aspect of this product?
Sharing backgrounds
What do you dislike most about this product?
Nothing to mention
What recommendations would you give to someone considering this product?
Use it during Nationwide shutdown
Pros
- Unique Features
- Respectful
- Security Protects
- Reliable
Adem W.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2020
An essential tool for distance meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has advantages over other video call app, since you can share files, slide and content.
What is your favorite aspect of this product?
It is easy to use, the video and audio quality is very good, it is an ideal app to be in communication with my work team, I can share slides, share screen, create a group chat, nowadays in my organization we use it a lot due to the emergency situation of the covid-19
What do you dislike most about this product?
Something I don't like is the mobile version, it is not as good as the desktop version.
What recommendations would you give to someone considering this product?
Zoom is an ideal app to be in contact with several people, it is like being in the office, it facilitates remote work since it has multiple tools to share content and have online meetings with several people.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
