What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Daniel C.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2020
User-friendly video conference solution
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is more user friendly with robust features like screensharing,high -resolution,chat and gallery for many users.It is easy to use,flexible and stable video conference solution.
What is your favorite aspect of this product?
The learning curve is hort thanks to the user interface of the platfrom that is user friendly.It is alos easy to share links to join meetings.It has made it a smooth process to schedule events and even exporting calenders used to invite guests.During video conference i can invite more than ten participants without all of us losing quality of the video.
What do you dislike most about this product?
It rquires a stable interent connection to maintain calls during meeting.
What recommendations would you give to someone considering this product?
Zoom is suitable for companies that regurally communicate with clients or hold meeting remotely frequently.It supports both large and small teams and a powerful tool to communicate during Covid-19.
Pros
- Efficient Service
- Transparent
- Helps Innovate
- Continually Improving Product
Edger L.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2020
Zooming video calls to optimal with Zoom
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has tablet, mobile and PC capabilities. It's all free to sign up and start undertaking tasks with it.
What is your favorite aspect of this product?
The way it was easy to implement and use was the first thing to like about Zoom. Availability of the free version is another best thing that I give kudos.
What do you dislike most about this product?
Disconnecting video calls after 40 minutes is what I really dislike, for the free version.
What recommendations would you give to someone considering this product?
To be considerate on both the source of the finance and the video conferencing requirements.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mohammed F.
- Role: Human Resources
- Industry: Construction
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2020
Fantastic Product
Likeliness to Recommend
What differentiates Zoom from other similar products?
It's easy to use and compatible to use with at least 50 users.
What is your favorite aspect of this product?
The interface is great
What do you dislike most about this product?
Nothing that I can say
What recommendations would you give to someone considering this product?
I will say it's a good software to use for business as well as personal networking services
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
