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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Kelly W.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

A great video conferencing

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

I've used a few different video conferencing programs this has been my favorite, highly recommend. It's easy to start, end or record a call even through mobile devices. You can have a fixed URL for initiating a meeting by creating your own unique link through your phone number

What is your favorite aspect of this product?

This product is great. I rarely have issues with connectivity, not being able to see/ hear, etc. My video conferences are always smooth and seamless. Also, the call quality and video quality are fabulous in Zoom.

What do you dislike most about this product?

The only complaint I can think of is the way recurring meetings show up in the schedule. Zoom is not able to filter for recurring meetings to show up in today view which has resulted in double booking at times.

What recommendations would you give to someone considering this product?

Super easy to use, and very user-friendly. I did not have to go through any training to use this software. I just picked it up myself. This is the easiest and most intuitive communication tool I have used. You can save your recordings on the cloud with the click of a button, and easily share the link with others.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Saves Time

Shellie H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Great tool for conducting meetings remotely!

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

The integration with MS Outlook

What is your favorite aspect of this product?

I can schedule a Zoom meeting from inside Outlook

What do you dislike most about this product?

Sometimes the meetings don't get added to my calendar

What recommendations would you give to someone considering this product?

It's a great tool to keep remote team connected.

Rob E. M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2020

Fantastic Product!

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom works with a number of third party products, so you can pick what best fits your organization. With most of Zoom's competitors you are locked into an ecosystem that only supports certain products.

What is your favorite aspect of this product?

It is easy enough to use that anyone in the office can walk in a conference room and start a meeting with Audio, video, screensharing, or whiteboarding without IT assistance.

What do you dislike most about this product?

I have not found anything that I dislike about Zoom in the year we have been using it.

What recommendations would you give to someone considering this product?

Your product search should stop at Zoom. It is the best collaboration product on the market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoom Comparisons

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