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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Jul 2020

Good quality video and multiple user capabilities.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Enables Productivity
  • Security Protects
  • Reliable

Alice A.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

Zoom is by far the best meeting platform!

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is probably one of the best meeting platforms available currently. It has the highest functionality when it comes to video and audio conferencing and it has a large variety of capabilities concerning how you can interact with your meeting guests. It definitely stands out from the rest.

What is your favorite aspect of this product?

One of my favorite aspects of this product is kind of silly but I really enjoy the fact that you can change your background screens any image you have saved on your computer which can add a fun aspect when you have daily internal meetings.

What do you dislike most about this product?

I honestly don’t really dislike anything about zoom. I heard that there was some security breaches at a certain point not to long ago but I know that zoom recently updated their platform to have higher security specs.

What recommendations would you give to someone considering this product?

Well there are free and different versions of video conferencing platforms available, zoom just is the best of the best. Nothing else will compare, and if you’re not ready to move to a business platform with them, they do have some minimal free capabilities as well.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Adrian B.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

Zoom is an amazing video conferencing software

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It is easy to use ,easy to setup admin tools and the cost is affordable for all sizes of businss.The interface is lightweight and straightforward on both mobile and desktop devices.Great for remote work and communication among teams.

What is your favorite aspect of this product?

The video quality we recievedis excellent, and audio comes through clearly too. We were able to share multiple screens and use whiteboard functions to annotate projects. Additionally, Zoom gave us the freedom to connect on any device that suits us – including smartphones.

What do you dislike most about this product?

It gets costly when when transitioning to a larger team as the price is dependednt on the tier a company chooses.

What recommendations would you give to someone considering this product?

Zoom is an amazing video conferencing software solution. If you aren't ready to commit, no problem! Zoom offers a free version too.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Saves Time

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