What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Adem W.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2020
An essential tool for distance meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has advantages over other video call app, since you can share files, slide and content.
What is your favorite aspect of this product?
It is easy to use, the video and audio quality is very good, it is an ideal app to be in communication with my work team, I can share slides, share screen, create a group chat, nowadays in my organization we use it a lot due to the emergency situation of the covid-19
What do you dislike most about this product?
Something I don't like is the mobile version, it is not as good as the desktop version.
What recommendations would you give to someone considering this product?
Zoom is an ideal app to be in contact with several people, it is like being in the office, it facilitates remote work since it has multiple tools to share content and have online meetings with several people.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Finance
- Industry: Construction
- Involvement: End User of Application
Submitted Apr 2020
User frinedly yet not pricey
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Effective Service
- Saves Time
Cons
- Security Frustrates
Eva O.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Mar 2020
Easy Conference and Meetings Solution
Likeliness to Recommend
What differentiates Zoom from other similar products?
I like it because it can be used locally on a PC from their website or remotely via the smartphone app.
What is your favorite aspect of this product?
It has been very reliable!
What do you dislike most about this product?
So far, there has not been anything that I dislike about the product.
What recommendations would you give to someone considering this product?
It is very easy to implement and if there are any questions, they have a free version which allows you to sample the full functionality of the product. Additionally, they send out updates on new features and how to use them.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
