What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Luke T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2020
A very useful application when communicating
Likeliness to Recommend
What differentiates Zoom from other similar products?
Access is very easy, it is very often used because of the capabilities it offers in communicating simultaneous users, especially in videoconferences, it is very useful since it offers its own tools for its development.
What is your favorite aspect of this product?
Quality is one of the fundamental aspects, generally I use it in conferences or at the time of holding meetings that require a high number of participants, apart from it it is very easy to invite other users and participate in the meeting, in terms of interfaces both in Mobile devices such as computers work properly with high performance, in terms of image and video transmission are very stable.
What do you dislike most about this product?
So far I have not found any negative aspect in this regard, its functions are light and adapt to any user at a general level, as well as it is easy to implement in any company.
What recommendations would you give to someone considering this product?
In general terms it is a simple product, it does not offer complications for the end user, the support is adequate and in terms of interfaces in both mobile and computers the capabilities are similar, it is fast in terms of connection and efficient video and audio quality Of course it will depend on the internet connection has its free version and the paid versions are very profitable in terms of the capabilities offered.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Saves Time
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Feb 2020
Reliable and forward thinking web conferencing
Likeliness to Recommend
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First
Alejandro Javier F.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2020
Not the best app...
Likeliness to Recommend
What differentiates Zoom from other similar products?
I don't see any differentiators on Zoom...
What is your favorite aspect of this product?
Mmmm not sure...
What do you dislike most about this product?
LOw-quality audio, also the user interfaces is not the best...
What recommendations would you give to someone considering this product?
Check other products like webex or Skype, not fair the price/benefits ratio
Pros
- Fair
- Altruistic
- Acts with Integrity
- Includes Product Enhancements
Cons
- Slower Product Innovation
- Less Efficient Service
- Less Effective Service
