What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Matt E.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Jun 2024
Dependable and easy to use
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is fully featured and all the features work in a clean, reliable and easy way.
What is your favorite aspect of this product?
Most important is the stability and quality of calls and the ease of scheduling, those are fundamentals, but in addition I really like the addition of social interactions
What do you dislike most about this product?
The interface is easy to use but it doesn't thrill me to look at it or interact with it.
What recommendations would you give to someone considering this product?
Even while my company has Teams, which includes conference calls, many of us continue to use Zoom out of preference because of it's wide range of capabilities.
Pros
- Continually Improving Product
- Reliable
- Includes Product Enhancements
- Helps Innovate
Andru B.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Jun 2024
A simple product that delivers on what is expected
Likeliness to Recommend
What differentiates Zoom from other similar products?
To me, what differentiates zoom from other similar products is the degree of applications the program is able to work with. Other similar products are more limited to working with certain operating systems like Microsoft or Linux based systems. Zoom works with everything.
What is your favorite aspect of this product?
My favorite aspect of the product is that it is not restrained by having to be compatible with a particular operating system. The program is very open source
What do you dislike most about this product?
The only thing I dislike about the product is that it is very similar to other products on the market. It doesn't offer a lot of unique or specialized features that you cannot find on other programs.
What recommendations would you give to someone considering this product?
This is a product that everyone can use for their conference calls with third parties or internal communications.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Abhishek A.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Jun 2024
The king of video conferencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
I use zoom almost everyday while interacting with a client and I have used few tools in past for few interviews and meetings such as Google meets but I feel zoom is much better than every other tool I have used soo far. Video quality is excellent as compared to other tools, sound is clear and more features are there which makes it unique.
What is your favorite aspect of this product?
I love the customisation that I cane use different audio and video settings which helps me to connect it in two physical devices at the same time. I also like the way I can share my screen in 3 different formats. It also provides meeting summary that is again a unique feature.
What do you dislike most about this product?
Sometimes I am not able to use whiteboard's full functionality. It lags in few features where zoom needs improvement.
What recommendations would you give to someone considering this product?
I would definitely recommend zoom to small organisation as well as bigger organisation as it comes with different plans as per the organisation's requirements.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
