What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Adrian B.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2020
Zoom is an amazing video conferencing software
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is easy to use ,easy to setup admin tools and the cost is affordable for all sizes of businss.The interface is lightweight and straightforward on both mobile and desktop devices.Great for remote work and communication among teams.
What is your favorite aspect of this product?
The video quality we recievedis excellent, and audio comes through clearly too. We were able to share multiple screens and use whiteboard functions to annotate projects. Additionally, Zoom gave us the freedom to connect on any device that suits us – including smartphones.
What do you dislike most about this product?
It gets costly when when transitioning to a larger team as the price is dependednt on the tier a company chooses.
What recommendations would you give to someone considering this product?
Zoom is an amazing video conferencing software solution. If you aren't ready to commit, no problem! Zoom offers a free version too.
Pros
- Reliable
- Efficient Service
- Effective Service
- Saves Time
Ephraim O.
- Role: Operations
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Jul 2020
The best in meeting your video conferencing needs
Likeliness to Recommend
What differentiates Zoom from other similar products?
Its unique usage ability where it can be used from both the Windows and Mobile devices and hence offers alternatives in its usage.
What is your favorite aspect of this product?
Its easy to install and register and this makes its versatile and easy to adopt in all organizations. Still allows one to even update their details and identity thus allowing users to clearly know whom they are talking and conversing with. Comes in a number of plans including even the basic one which is free to use and this allows even the start-up companies that are yet to establish themselves to communicate in a stable manner.
What do you dislike most about this product?
Sometimes when the internet connection is poor, virtual meetings become disrupted and become inaudible.
What recommendations would you give to someone considering this product?
Its an easy to use platform and this enhances its usage across all organizations improving the way they communicate.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Daniel T.
- Role: Finance
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jun 2020
Hold a virtual meeting easily by using Zoom
Likeliness to Recommend
What differentiates Zoom from other similar products?
It comes in various packages from basic which is free to use to advanced ones thus offering freedom of usage based on ones pocket.
What is your favorite aspect of this product?
Its easy to use where the process of installing and registering is instant thus allowing for its easy usage. It can be used even from a mobile device and this ensures that one is able to communicate easily anywhere at any time. It has diversified the way we work and communicate and colleagues as it gives us ability to share updates and tasks on the go and during the non-working hours.
What do you dislike most about this product?
When the internet connection is poor using the platform becomes a bit of a problem.
What recommendations would you give to someone considering this product?
Its unique and cost effective and it will help your organization achieve vital goals by simplifying the process of communication.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
