What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
James F.
- Role: Information Technology
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Jun 2020
Its the best in video conferencing needs
Likeliness to Recommend
What differentiates Zoom from other similar products?
It comes with a mobile version for usage from a mobile device and this allows versatility in its usage at all times
What is your favorite aspect of this product?
It supports clear and audible video calls and this allows our staff to communicate with clarity and incisiveness. It has enabled us thrive and communicate well during this period of pandemic and even execute interviews with it and this has helped comply with the enacted health regulations.
What do you dislike most about this product?
Sometimes when the internet connection is poor, the video calls become inaudible and not clear.
What recommendations would you give to someone considering this product?
Its a good platform and this will give you another dimension in communication and improve it for the best.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Anne K.
- Role: Operations
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Jun 2020
Reliable video conferencing platform
Likeliness to Recommend
What differentiates Zoom from other similar products?
It supports audible and clear video calls hence allowing communication to continue uninterrupted.
What is your favorite aspect of this product?
It has allowed our colleagues to communicate with ease across the various branches and allow them to work with ease. It has eliminated the need for holding constant physical meetings where we can now hold them virtually and hence save time and costs. Customer support is availed by the vendor and it helps all clients who maybe stuck somewhere in using the platform with ease.
What do you dislike most about this product?
Poor internet connections affect the quality of video calls as they appear slow and hanging.
What recommendations would you give to someone considering this product?
If you are looking to acquire a video conferencing platform then this is the right choice and it will boost the way you work and communicate.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jianyou X.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2020
Very easy to use, could be more private
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is different from different similar products because of how it is so innovative. It keeps on coming up with more options and tools that other systems like Google Meet does not have. It just does very well compared to its competitors and it is just generally easier to use. Also, it is free!
What is your favorite aspect of this product?
My favorite aspect of this product is how the user does not need to download anything to join meetings. If someone were to invite you to a Zoom meeting, the person can join without downloading anything and I think that is very convenient.
What do you dislike most about this product?
I dislike the privacy settings. If someone were to record the meeting, they can see everybody in the meeting regardless of if they muted, or turned off their camera during the call/meet. I would like it if they fixed that issue to provide a little more privacy for its users.
What recommendations would you give to someone considering this product?
I would definitely recommend this to someone considering this product. However, I would not try this without trying other meeting softwares first. If you try something else before this, you can get a good feel for the difference it has to its competitors.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
