What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Samuel L.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2020
Easy and useful use.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom differs from other systems in that it makes it much more important to maintain stable communication and that is essential for your software and in addition to this it makes it easier to invite people just by sending them the link, they can connect to the room and in turn create a private room to connect to newspapers, nowadays it is much more relevant to stay connected.
What is your favorite aspect of this product?
I love zoom because it allows me to communicate with all my coworkers and in this way increase the ability to start projects and be able to finish them, I am happy because now more than anything communication is needed and it allows me to keep my workhome process totally stable I am happy because it worked in a totally amazing way, in addition to the fact that it is possible to be in constant communication and allows us to connect quickly and easily.
What do you dislike most about this product?
I have no problem with zoom at all, it seems to me a very good system and different from the others, however improving the servers and offering solutions in updates that allow optimizing the service would be excellent, in addition to downloading the zoom system makes it a little complicated in the machine due to circumstances freezes fixing that problem would be perfect.
What recommendations would you give to someone considering this product?
I recommend the zoom service to all users because it fulfills its services and it is simple, no prior knowledge is needed, it is only to start the system and automatically start a video conference, it allows us with a link to share the users we want to enter The room is totally simple, easy and useful tools.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Client Friendly Policies
Jennifer Blankenship M.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Apr 2020
Allowed us to stay in business during COVID19!
Likeliness to Recommend
What differentiates Zoom from other similar products?
So many others are used for telehealth/medicine purposes, but not all have the features and capabilities that make it helpful and effective in working with children with attention and/or behavioral needs, which is what we use it for! The white board, screen share, and mouse controls as well as all of the facilitator controls available (even giving a virtual high five/thumbs up) make it awesome for what we need.
What is your favorite aspect of this product?
Hands down, the facilitator controls is SOOOO useful!! Especially the breakout rooms feature for social skills groups that we offer.
What do you dislike most about this product?
Nothing really.. I haven't really had any negative experiences at all unless my wifi becomes unstable.
What recommendations would you give to someone considering this product?
Really get to know the facilitator controls and all they offer! They are great!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
flavia l.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2020
Zoom, connects you more effectively.
Likeliness to Recommend
What differentiates Zoom from other similar products?
ZOOM is a powerful video conferencing tool which fulfills its main role as other applications to create a direct audiovisual connection between personnel who are at a distance, Zoom differs from other special video conferencing applications that makes it very easy to use which does not You need any kind of tutorial or course to implement it, this software offers great differences to the user, that's why my company has chosen to use this software to hold video conferences.
What is your favorite aspect of this product?
This excellent tool has been very useful for my work group, allowing safe and productive virtual workspaces. It presents us with many forms.To join a call, your meeting setup options are simple and easy to use. Also the different virtual funds.
What do you dislike most about this product?
Thanks to ZOOM my company has obtained a high level of growth in organization, service and greater efficiency and productivity. Sometimes the signal is a little slow, but it is due to the internet, from the rest everything it offers is excellent.
What recommendations would you give to someone considering this product?
I will continue to use ZOOM in my company since it brings many advantages to the progress of it since it allows us to have meetings under the same language, it has good characteristics and it is easy to use producing good communication. Try it you will not regret it
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy