What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Kelly W.
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Mar 2020
A great video conferencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
I've used a few different video conferencing programs this has been my favorite, highly recommend. It's easy to start, end or record a call even through mobile devices. You can have a fixed URL for initiating a meeting by creating your own unique link through your phone number
What is your favorite aspect of this product?
This product is great. I rarely have issues with connectivity, not being able to see/ hear, etc. My video conferences are always smooth and seamless. Also, the call quality and video quality are fabulous in Zoom.
What do you dislike most about this product?
The only complaint I can think of is the way recurring meetings show up in the schedule. Zoom is not able to filter for recurring meetings to show up in today view which has resulted in double booking at times.
What recommendations would you give to someone considering this product?
Super easy to use, and very user-friendly. I did not have to go through any training to use this software. I just picked it up myself. This is the easiest and most intuitive communication tool I have used. You can save your recordings on the cloud with the click of a button, and easily share the link with others.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Saves Time
Shellie H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2020
Great tool for conducting meetings remotely!
Likeliness to Recommend
What differentiates Zoom from other similar products?
The integration with MS Outlook
What is your favorite aspect of this product?
I can schedule a Zoom meeting from inside Outlook
What do you dislike most about this product?
Sometimes the meetings don't get added to my calendar
What recommendations would you give to someone considering this product?
It's a great tool to keep remote team connected.
Rob E. M.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2020
Fantastic Product!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom works with a number of third party products, so you can pick what best fits your organization. With most of Zoom's competitors you are locked into an ecosystem that only supports certain products.
What is your favorite aspect of this product?
It is easy enough to use that anyone in the office can walk in a conference room and start a meeting with Audio, video, screensharing, or whiteboarding without IT assistance.
What do you dislike most about this product?
I have not found anything that I dislike about Zoom in the year we have been using it.
What recommendations would you give to someone considering this product?
Your product search should stop at Zoom. It is the best collaboration product on the market.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
