What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
khalim s.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2024
A reliable tool for any online meeting
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has the free version for anyone to use for online meeting for 40 minutes, and even when the minutes are done, you can restart for another meeting and you get the same amount of minutes. Has more virtual backgrounds to use for an online meeting
What is your favorite aspect of this product?
I like the screensharing and whiteboard in Zoom because they are effective to use and does not take a lot of time to load
What do you dislike most about this product?
It would be good if it was so easier to contact the support team at Zoom when you get an issue other than interacting with the chatbot which cannot resolve technical issues on time
What recommendations would you give to someone considering this product?
Yes, I would recommend the Zoom especially the zoom app because of it being fast
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Chandrika S.
- Role: Operations
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jun 2024
Don't think, just go for it
Likeliness to Recommend
What differentiates Zoom from other similar products?
Well, I find Zoom better if your need to communicate with outside stakeholders because most of the people have Zoom at their phones or laptops.
What is your favorite aspect of this product?
Zoom has high end safely
What do you dislike most about this product?
Interoperability service users are prohibited from joining
What recommendations would you give to someone considering this product?
Give it a go, if you are a large or small organization and want a high school nd secured interface zoom is your software.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Anil S.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Jun 2024
Perfect tool for a meeting
Likeliness to Recommend
What differentiates Zoom from other similar products?
Well zoom has a wide range of customers but I think what makes it stands out is perfect for any size of group for a meeting with the best video and audio quality.
What is your favorite aspect of this product?
My favourite aspect is that it works great in web and application than other similar tools. Moreover, the user interface is easy to understand.
What do you dislike most about this product?
Application sometimes crasher otherwise there is nothing to dislike.
What recommendations would you give to someone considering this product?
I highly recommend this tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
