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The service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service...
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A management profile is a description of the capabilities (skills and behaviors) and attitudes that an organization’s managers require to drive the business strategy and...
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On-the-job assignments are the best way to have learners apply newly acquired skills and have them assessed by their supervisors.
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This tool offers an alternative method for evaluating employee performance. This method, called Managing by Objectives (MBO), is focused on the setting of measurable...
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Regular performance reviews are critical to maintaining the morale and productivity of staff. This template provides a worksheet to capture information about a...
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A critical part of the performance evaluation process is to engage staff in self-evaluation. This template provides a worksheet to capture information about a...
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The purpose of Performance Measurement and Professional Development is to gather performance feedback at regular intervals and to apply that feedback as a component in...
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This specific tool is designed for the evaluation of management staff (i.e. non-practitioner staff) by their management peers.
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