Tagged - benchmarks

Define Service Desk Metrics That Matter

Deciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics and getting lost in...

Define Service Desk Metrics That Matter Storyboard

Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...

Agriculture IT Staffing Benchmarking Report

Agriculture IT Staffing Benchmarking Report

Mining IT Staffing Benchmarking Report

Mining IT Staffing Benchmarking Report

Webinar: Staff the Service Desk to Meet Demand

IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic approach to IT expense...

Marketing & Advertising IT Stakeholder Satisfaction Benchmarking Report

Marketing & Advertising IT Stakeholder Satisfaction Benchmarking Report

Mining IT Stakeholder Satisfaction Benchmarking Report

Mining IT Stakeholder Satisfaction Benchmarking Report

2018 Tribal Government Benchmark Reports

Use Info-Tech NATRC 2018 Tribal Government Benchmark Reports to see what the future of tribes looks like and what sets leading tribes apart.
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2018 Tribal Government Benchmarking Survey

Understand the current structure and trends affecting tribal governments. Inform strategic plans and prioritize best practices.

Part 1: 2018 Tribal Government Benchmarking Survey – Deep Dive – IT Skill Sets in Indian Country

Understand the current skills, learning, and people development aspects of tribal nations and inform strategic plans to prioritize best practices.
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