Tagged - Break fix

Improve Service Desk Ticket Intake

Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to...
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Improve Service Desk Ticket Intake – Executive Brief

Read this Executive Brief to understand why service desk ticket intake is crucial to end users.

Improve Service Desk Ticket Intake – Phases 1-3

This storyboard will help you identify opportunities to provide quality and consistent customer service.

Improve Service Desk Ticket Intake – Phase 1: Define and Prioritize Ticket Channels

This phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy.

Improve Service Desk Ticket Intake – Phase 2: Improve Ticket Channels

This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.
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