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Unified communication as a service (UCaaS) brings several tools into one platform to provide seamless voice, video, chat, collaboration, sharing, and a whole lot more....
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Unified communication as a service is already here. Take advantage of the right solution for your organization whether it is Teams Phone or another product.
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Three sets of questions to help determine your organization's readiness to move to a UCaaS platform.
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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Zoho, a multinational software and web-based business tool provider, has announced the launch of Trident – a hub that brings Zoho’s pre-existing and new unified...
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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Slack's first earnings release as a publicly-traded company beat expectations on revenue and growth projections. However, a significant outage of the service in July may...
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Once RFP responses have been received, organizations selecting a CRM Suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively...
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Use this template to support your business's evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their...
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