|
Contact center as a service (CCaaS) enterprise providers are steamrollering ahead with embedding generative AI functionality in their platforms – whether organizations...
|
|
|
The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
|
|
|
Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems...
|
|
|
Use this template to elevate the construction of your IVR call flow tree by creating customer personas that allow you to better understand your key demographic.
|
|
|
This storyboard offers insight into impactful strategies and beneficial enabling technologies to implement in your interactive voice response (IVR) approach to improve...
|
|
|
IVR approaches are being reimagined across industries as the desire to improve the customer experience becomes a primary focus. Use this deck to learn the proper...
|
|
|
This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer...
|
|
|
This tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning,...
|
|
|
This tool will help you holistically assess multiple aspects of Customer Service-related IT assets. The outputs of the tabs in the tool will either serve as input for...
|
|
|
This template is designed to help you build a project charter in a timely manner.
|
|
Calibrate%20Your%20IT%20Workforce%20for%20AI%20%7C%20Info-Tech%20Research%20Group&_biz_n=13&rnd=449034&cdn_o=a&_biz_z=1746573576278)
