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Cisco Announces Intent to Acquire CloudCherry Cisco has announced its intent to acquire CloudCherry, boosting its contact center portfolio.
Google Updates Improve Speech Recognition for Contact Center AI Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.
EmployBridge Capitalizes on Talkdesk’s AI-Driven Functionalities EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.