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Understand how and why to measure customer satisfaction with the service desk, then design both a transactional and relationship survey to collect feedback, and build a...
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Learn how to set up a customer feedback program for your service desks.
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As use of Agile grows in your organization, its benefits can be stifled by inconsistent practices and friction with existing management and governance structures....
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This tool will help you track the source of each of your Agile metrics, the impacted stakeholder(s), the intended function of the metric, and its baseline measurement.
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This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you iterate on the process for continual improvement, to deliver every more...
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