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In an Info-Tech LIVE conference session titled “AI Lens – Human to Machine Interface” Dr. Imad Syed from PiLog shared how AI-powered, lean data governance can...
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This blueprint will help customer success and marketing leaders understand what they need to measure to get an accurate picture of customer satisfaction levels and how to...
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Getting a truly accurate picture of satisfaction levels among customers and where to focus efforts to improve satisfaction is challenging, and providers often find...
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Determine which customer satisfaction metrics you should really be measuring.
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Find the right customer satisfaction metrics and definitions.
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Make the case for the right customer satisfaction metrics.
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Effectively manage CSAT improvement.
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Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
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Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
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Document the key drivers for selecting a new CRM platform.
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