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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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eCommerce platforms are an essential tool in the modern business world. As a major contributor to increasing business value and driving revenues, and as an indispensable...
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Create your own request for proposal (RFP) for your eCommerce solution procurement process by customizing the RFP template created by Info-Tech.
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As a major contributor to increasing business value, and as an indispensable part of a holistic strategy for improving your customer's experience, it is integral that you...
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Document the key drivers for selecting a new CRM platform.
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Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
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Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall...
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At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core...
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This webinar will provide guidelines for adopting design thinking within your organization. We will explore how designers think and work, how organizations benefit from...
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