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IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to provide exceptional service...
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Read this executive brief to find out why you should deliver customer service training to your team, review Info-Tech’s methodology, and understand the four ways we can...
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There are many misconceptions about Lean management and people are often overwhelmed by all the tools and Japanese terminology for what are essentially simple...
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Find out how a Lean management system can help you increase transparency, demonstrate value, engage your teams and customers, continuously improve, and create alignment.
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This blueprint will help you understand and develop a Lean management system.
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This phase of the blueprint will help you understand the concepts of Lean management.
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This template will help you communicate Lean management concepts to your larger organization.
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This phase will help you define the scope of Lean management within your organization.
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Tool will help you scope out good candidate teams.
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This phase will help you determine the sections and content you want on your initial huddle boards.
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