Tagged - Customer Relationship Management

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Customer Relationship Management Platform Selection Guide Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
Local Government Customer Relationship Management Report Local Government Customer Relationship Management Report and Review
Running Critical Enterprise Applications Efforts During COVID-19 An enterprise application selection or implementation has most likely been heavily impacted by COVID-19. Do not hit the brakes; stopping and restarting projects increases...
Adapt Your Customer Experience Strategy to Successfully Weather COVID-19 Storyboard COVID-19 is a daunting threat for virtually every organization – but an updated approach to customer experience management can help ward off the worst outcomes. However,...
Adapt Your Customer Experience Strategy to Successfully Weather COVID-19 COVID-19 is a daunting threat for virtually every organization – but an updated approach to Customer Experience Management can help ward off the worst outcomes. However,...
Kustomer Raises $60M to Transform Its Omnichannel CRM Platform SaaS-based customer relationship management company Kustomer announced that it has raised $60 million to improve customer support experience by providing buyers’...
Salesforce Rolls Out Customer 360 Truth to Better Tackle Data and Identity Salesforce recently announced during Dreamforce 2019 the introduction of Customer 360 Truth. The product aims to stitch together customer information from marketing,...
SugarCRM Rolls Out Fall ’19 Release With Savvy Improvements to Collaboration and Self-Service Capabilities SugarCRM – a well-established player in the market for CRM platforms – recently rolled out its Fall 2019 release. From a functional perspective, the release does a good...
SAP Makes Moves Into the Cloud Contact Center Space With an Eye to Enhance Omnichannel Service Delivery SAP’s Digital Interconnect Group recently announced the launch of SAP Contact Center 365. In conjunction with its incumbent solutions for customer experience –...
Salesforce Broadens Its Vertical Strategy With Dedicated Manufacturing and Consumer Goods Clouds Salesforce recently announced the introduction of two new vertical-specialized solutions: Consumer Goods Cloud and Manufacturing Cloud. The introduction is a clear signal...

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