Tagged - customer satisfaction

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Key Metrics for Every CIO As a CIO, there is an endless list of metrics that could be measured. Be strategic and measure the key aspects that tie to your priorities as a CIO. Focus on metrics...
Key Metrics for Every CIO Storyboard This short research piece highlights the top metrics for every CIO, how those align to your CIO priorities, and action steps against those metrics.
Create a Service Management Roadmap – Phases 1-4 This blueprint will help you develop a roadmap for your service management program.
Create a Service Management Roadmap – Phase 1: Launch Project This phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices.
Create a Service Management Roadmap – Phase 2: Assess the Current State This phase will help you assess multiple aspects of your service management program to establish the current state.
Create a Service Management Roadmap – Phase 3: Identify the Target State This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.
Create a Service Management Roadmap – Phase 4: Build the Roadmap This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.