Tagged - customer service knowledge management

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New Stream of Features Enable Companies to Service a Client Instantly through Mobile and Social Media Channels London, ON 12 March, 2012 – Info-Tech Research Group’s recently released Customer Service Knowledge Management (CSKM) Vendor Landscape report names KANA and Moxie...
Customer Service Knowledge Management Platform Vendor Shortlist Tool Use this tool to generate a customized shortlist of vendors based on the capabilities your organization requires in a Customer Service Knowledge Management (CSKM) platform.