Tagged - CX

Next-Generation Customer Experience in Retail Banking Storyboard

An overview of the key drivers that impact customer experience as well as a structured approach to elevate CX within a retail bank.

Extend Contactless Through Mobile Door Lock Access

Identify opportunities and risks, analyze changes in the vendor space, and examine Info-Tech’s door lock access technical architecture and IT/OT hand-off operating model...

Vendor Landscape: Door Locks & Access Control

Access control systems are faced with the challenge of blurring lines between physical security and information security as organizations search for digital means of...
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Computer Software Experience by Design Report

Computer Software Experience by Design Report

Marketing & Advertising Personalizing the Experience Trend Report

Marketing & Advertising Personalizing the Experience Trend Report

Salesforce Finishes FY20 on a Stellar Note and Increases FY21 Revenue Guidance

After another impressive quarter, Salesforce announced full-year 2020 results that exceeded expectations. Also announced were Keith Block’s departure, Gavin Patterson’s...

Oracle’s Q2 FY20 Earnings Are Good, but Top Line Growth Remains Stagnant

Oracle reported slightly better-than-expected Q2 FY20 results, but despite substantial revenue numbers and high growth areas such as Oracle Cloud, Fusion ERP, and...

Candidate Experience Best Practices Action Guide

Use this guide as a reference for candidate experience best practices and for action steps to implement them.

Salesforce.com’s Q1 FY20 Earnings Demonstrate Platform Power

Salesforce continues to defy the odds by bringing home another massive quarter. The innovation ship continues full steam ahead this quarter, with another bevy of new...

Door Locks & Access Control Vendor Landscape Storyboard

Understand the rapidly changing door locks and access control marketplace, its key players, and their capabilities, and limitations.
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