As Oracle continues to move the goalposts regarding the licensing of its Oracle Java SE software, it is imperative that organizations stay current with these changes and...
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The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...
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The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...
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The on-call policy’s purpose is to establish a policy and procedures relating to expectations and compensation for employees required to be placed on on-call status...
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An Employment Agreement is the most important document that a new employee will ever sign for your organization. In essence, it defines the full legal rights and...
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Reducing headcount is a mentally and emotionally challenging task under any circumstance. Use this tool to take a systematic, skills-focused approach to making staff...
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How can you consistently increase company performance year after year, without any benefit to your company's stock value? This has got to be the question that is driving...
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Use this IT contract template to help you draft comprehensive working agreements.
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Start with a simple usage survey to find out what kind of software users require on their desktops.
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