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The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...
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The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...
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An Employment Agreement is the most important document that a new employee will ever sign for your organization. In essence, it defines the full legal rights and...
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This Fast Track tool is a summary of other resources available on the Info-Tech website. It contains pointers to existing tools on the site and has the Interview...
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An exit checklist should be used in all cases of employee departure, both voluntary and involuntary, to keep track of offboarding activities and to ensure offboarding...
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This role represents a source of accountability for the continual improvement program. The CSI Manager will be the champion for all Continual Service Improvement...
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