Tagged - end user satisfaction

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Webinar: Improve IT Satisfaction by Standardizing the Service Desk The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...
Webinar: Deliver a Customer Service Training Program to Your IT Department IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to provide exceptional service...
Deliver a Customer Service Training Program to Your IT Department – Executive Brief Read this executive brief to find out why you should deliver customer service training to your team, review Info-Tech’s methodology, and understand the four ways we can...