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Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization –...
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Design a VIP support model for the service desk that meets the needs of your executives but doesn’t negatively impact service delivery to the rest of the organization by...
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Use this template to document your service desk procedures for handling VIP or executive tickets.
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Use this template as an example to follow and document your own VIP support process.
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Customize this template to communicate and market the VIP service to its stakeholders and users.
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Use this template to make the case for incident management, problem management, and proactive problem management. Projects without executive buy-in are doomed to fail....
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