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Many organizations want to get to market quickly and on budget but don’t know the right steps to get the right product or service. Learn how to create a practice that...
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Use this guide as a reference for candidate experience best practices and for action steps to implement them.
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Use this template to create a one-pager that summarizes your prototyping results and helps you build a budget pitch.
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IT often manages stakeholders who don’t know how to articulate what they want. Requirements often say what the business needs, but rarely does discussion about the...
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Read this Executive Brief follow our methodology of discovering the hidden needs of the business and developing solutions that solve business problems.
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This storyboard will help you design IT processes and services that satisfy the business's true needs and drive high business satisfaction with IT.
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This phase of the blueprint, Research, will help you target your experience design efforts towards IT's most impactful stakeholders and structure interviews to gain...
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Use this template to structure and record the outputs of stakeholder interviews that you conduct. You may modify the questions as needed or read the questions verbatim to...
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This phase will walk you through creating the first iteration of your journey map, creating hypotheses, and collecting the necessary data to test your hypotheses and...
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Use this template to document the journey maps you create in working sessions with your design team.
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