Tagged - Genesys

Modern CIS Solutions Powered by AI

The recent surge in AI capabilities, driven by the market breakthrough of Gen AI solutions, has generated great excitement among both utilities and CIS vendors. This...

Modern CIS Solutions Powered by AI Storyboard

This deck provides a practical guide and is a tool to empower utility leaders to make well-informed decisions regarding the adoption of AI-powered CIS solutions.

AI-Powered CIS Benefits and Risks Evaluation Workbook

Use this tool to document your objectives and expectations of your AI-powered CIS initiatives to determine the factors that should be used in determining the selection of...

Genesys Briefs on “Experience as a Service” for the Contact Center

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on...

Vendor Briefing: Uniphore

On August 6, 2020, Info-Tech briefed with Uniphore, a rapidly growing AI-enabled conversational service automation platform. This note outlines Uniphores’ two SaaS...

Overview: Zoom Phone

This note provides an overview of Zoom’s webinar on March 17, 2020, which introduced its new Zoom Phone offering.
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