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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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The recent events around COVID-19 have been unprecedented, and organizations have taken measures to maintain business continuity. Security can never be an afterthought,...
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This tool will help you filter out controls from a predefined list of primary, secondary, and tertiary priority domains and help you visualize a final list of initiatives...
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The recent events around COVID-19 have been unprecedented, and organizations have taken measures to maintain business continuity. IT is supporting business continuity...
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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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