Tagged - IT operations

Service Desk Project Summary

Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...

Standardize the Service Desk

The service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to resolve quickly and...
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Standardize the Service Desk – Phases 1-5

A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.

Service Desk Standard Operating Procedure QuickStart

A lightweight documentation of the service desk’s standardized processes.

AIOps Roadmap Tool

The Roadmap Tool helps track outstanding implementation activities from your AIOps project.

AIOps Maturity Assessment

This tool is designed to identify the gaps in your IT operations to leverage AI.

AIOps Checklist

This checklist will remind you about important steps to take for deploying AIOps.

AIOps Use Case Prioritization Matrix

Build a list of use cases and narrow down to those that you are ready to automate and will drive the most values.

AIOps Requirements Workbook

This spreadsheet will help you formalize AIOps selection and set a starting point for platform evaluation.

AIOps Stakeholder Buy-In Presentation

This boardroom-ready template helps you summarize your AIOps deployment project.
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