Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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The service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to resolve quickly and...
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A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
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A lightweight documentation of the service desk’s standardized processes.
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The Roadmap Tool helps track outstanding implementation activities from your AIOps project.
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This tool is designed to identify the gaps in your IT operations to leverage AI.
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This checklist will remind you about important steps to take for deploying AIOps.
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Build a list of use cases and narrow down to those that you are ready to automate and will drive the most values.
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This spreadsheet will help you formalize AIOps selection and set a starting point for platform evaluation.
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This boardroom-ready template helps you summarize your AIOps deployment project.
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