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This blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT service management...
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Cherwell has announced it is consolidating its portfolio of modules into a single product at its Clear conference in Nashville this fall. Its promise of an elevated...
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Quest Software has announced its newest updates, KACE SDA 7.0 and KACE SMA 9.1, which enhance their features, apply Linux scripted installs, and automate systems management.
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SolarWinds has announced its three big priorities for second half of 2019. These include MSP, service desk, and cloud-based application management.
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Zoho Corporation announced new updates in its IT management division, ManageEngine. Zia, Zoho’s AI assistant, is now generally available to use. Moreover, predictive...
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ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes...
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ServiceNow Madrid will have improved mobile device capabilities. These benefits will take effort, but should be worth the investment.
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Use this tool to help you map concerns to the relevant stakeholders, and plan IT department effort.
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Use this template to outline the details of a major departmental or organizational change.
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Improve IT excellence by improving the performance of your vendors.
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